Terms and Conditions

Cancellations

You can cancel your order for our products at any time prior to shipment. Please contact us at shop@lortolan.com or call us on 0118 988 9107 to cancel your order.
 

Postage & Packaging

We only deliver to addresses within the United Kingdom. A standard postage & packaging charge may apply to some items.
 

Returns

If goods are found damaged on receipt please contact us at shop@lortolan.com or call us on 0118 988 9107 immediately to arrange a return.

You can return products for any other reason within 7 days of receipt of the order providing the product is in its original condition, but you will bear the cost of returning the goods suitably packaged and insured; please obtain proof of posting on returning your order. The cost of the product will be replaced or refunded within 7 days of the receipt of the return.

Please note that gift vouchers, experience vouchers, and cookery school vouchers are non-refundable.
 

Privacy

When you make a purchase we collect certain information to fulfil your order. We do not sell, rent or otherwise distribute this information to any third parties for any purpose.

We will not disclose your details to anybody unless required by law to do so or unless you explicitly give us the authority to do so.
 

Security

All payments details are handled by using Payment Service Provider Barclay Card, and encrypted and secured by 128 bit SSL provided by GoDaddy. None of your card details are held by us.
 

Copyright

You are granted a limited licence to access and make personal use of this web site, but not to download (other than page caching) or modify it or any portion of it, except with the express written consent from us.

All content included on the web site, such as text, graphics, logos and images belong to us and are protected by United Kingdom and international copyright laws.